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Checking your order 

Once you have received your order please check the contents against the shipping note. If there are any discrepancies between the order or shipping note and the contents of the shipment, please notify us within 7 working days. Always keep the complete original packaging and the outer box for at least the 14 days right of withdrawal period.

​Damage  

Once you notice damage to the shipping box or products inside the box please contact us immediately and take pictures and video of:​

- the shipping box with the shipping label visible  
- the packaging material  
- the products in their product packaging  
- the products with the damage visible 

This is extremely important as shipping companies have very stringent terms on refunding damaged goods. In case of insured shipment and damage caused during shipment we must be able to provide proof to the insurance company.

There are two distinct scenarios to keep in mind: Faulty Goods (Legal Guarantee) and Changing Your Mind (Right of Withdrawal).

1. Faulty Goods (The 2-Year Guarantee)

If the item is defective WB.coffee will either repair, replace or refund the product, unless otherwise agreed upon.

  • Who pays original shipping? WB.coffee refunds it if you choose a refund, or cover it as part of the "free of charge" remedy.
  • Who pays return shipping? WB.coffee. Under the EU legal guarantee, any repair or replacement must be completed free of charge. This explicitly includes shipping, labor, and materials.
  • How it works: Usually, the WB.coffee provides a prepaid label. If we agree that you pay for the return shipment upfront, we are legally required to reimburse you. Always contact us first as we often choose to use insured shipping.
  • Costs: If the technical inspection confirms a manufacturing fault, WB.coffee will bear the return shipping costs.
  • Important: If the inspection reveals that no fault exists, or that the issue was caused by misuse/external factors, the shipping and inspection costs may be charged to you.
  • Packaging: Send the return in the original packaging, including outer box unless otherwise agreed upon.

2. 14-Day Right of Withdrawal

If you simply decided you don't want the item, the rules shift slightly.

  • Who pays original shipping? The seller. They must refund the "standard" delivery cost you paid to get the item. If you chose a "premium" express option, they only have to refund the amount of a standard delivery.
  • Who pays return shipping?  you (the consumer) as clearly stated in WB.coffee Terms & Conditions you are responsible for return costs.
  • Important: If the product has been used is damaged or incomplete WB.coffee can deduct part of the refund to cover for the loss of value. Always keep the complete original packaging and the outer box for at least the 14 days right of withdrawal period.
  • Packaging: Send the return in the original packaging, including outer box unless otherwise agreed upon. 

You have the right to cancel the purchase of goods within 14 working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under a duty to retain them and take reasonable care of them. You must notify us of your intention to return the goods and return them at your own expense.

​We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once the goods have been received in good condition we will refund the purchase price of the goods to you as soon as possible and in any event within 30 days.​ ​You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned. 

Under dutch law this is called herroepingsrecht. This law is the same in the whole EU and is valid for all webshop purchases from EU based webshops.

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Excluded

fresh and perishable food products like coffee, tea and chocolate can not be returned. They are excluded from the legal herroepingsrecht based on hygiene and food safety reasons.​ 

Import duty

We have paid the import duty required for entry to the European Union. If you are within an EU country you should not have an import duty charge applied. Deliveries outside the European Union are subject to import duties, taxes and customs fees.​ 

VAT - The Netherlands

​Consumers and companies without VAT numbers within The Netherlands - we will charge 21% VAT. We can supply all end consumers within The Netherlands.​ 

VAT - within the EU

For supply of goods within the EU (but outside The Netherlands) we do not specify any Dutch VAT on our invoices. Intra-community supply goods are supplied under “reverse charge”. You must have provided us with a valid VAT identification number as it is our legal obligation to ensure that you are subject to VAT in another Member State. You can check your VAT number here. We must be able to prove that the goods were transported to another EU country. We will charge VAT if you do not have a valid VAT identification number but please note we are limited in the number of transactions we are able to make to non-VAT registered companies, or end consumers, outside The Netherlands.​ ​VAT - orders to UK, Switzerland, and Norway
 
For supply of goods to Switzerland and Norway which are outside the EU (exports), we do not specify any Dutch VAT on our invoices. You are not required to provide your VAT identification number though it is still recommended. There must be evidence that the goods have left the customs territory of the European Union. Deliveries outside the European Union are subject to import duties, taxes and customs fees for which you, the receiver, will be liable.​ ​VAT - outside the EU
​For supply of goods outside the EU (exports), we do not specify any Dutch VAT on our invoices. You are not required to provide your VAT identification number though it is still recommended. There must be evidence that the goods have left the customs territory of the European Union. Deliveries outside the European Union are subject to import duties, taxes and customs fees for which you, the receiver, will be liable.​ 

Incoterms

All orders on this site are shipped under DAP (Delivered at Place) terms unless agreed otherwise. For orders outside the EU, this means that you the receiver take the risk of import clearance and fees. Pick up at our warehouse (EXW) is possible on appointment.

 Risk and title to the products passes to you when under INCO Terms:
​
  1. EXW; on the date the goods are made ready for collection and the invoice is issued.
  2. CIF; on the date and time the Bill of Lading is delivered to you, by post or email. 
  3. DAP, DDP; on the date and time of delivery to the delivery address.
 

Other duties and taxes

You, the receiver, are required to pay all additional duties and/or taxes at the port of destination. DHL, or their designated customs agent will be in contact to collect payment of these charges should they apply.​ ​Export Restrictions

Some products and countries fall under international sanctions and export restrictions. If this is the case we will not be able to accept your order .

Return shipments

You can bring the return to our warehouse on appointment and exchange for a new product. With Amsterdam Bike Delivery we can come and pick up the "old" product when we deliver the new product.

You can also send your return with PostNL. If you are exchanging for a new product ask us for a shipping label. Generally return shipments are at buyers costs.

Return address:

WB.coffee 
Nijverheidlaan 3A8
1382LE Weesp
the Netherlands

Also possible to send to postNL pick up point:

Karwei Weesp
Nijverheidslaan 1B
1382LE Weesp
the Netherlands

Make sure to add our e-mail returns@wb.coffee so we will be notified by PostNL