Is WB.coffee safe to order?
We sometimes get customers who are confused if they are not asked for a direct payment or if things are a bit diffrent from big commerce. If someone builds a website to scam you they will never build it like WB.coffee
EU consumer law protects you with a purchase from any EU based webshop. 14 days return is part of this law (who really needs 30 days...for what?). Guarantee is part of this law.
WB.coffee is a real company with a warehouse in Weesp. You can find us on google maps, check on streetview, read the google reviews find us on Kvk (chamber of commerce). You can also check the Police register of black listed websites , etc. Just google for WB.coffee - Weesp.
Scammers always want you to pay fast before you can doubt. They make sure their website looks very professional and they offer certain popular products for prices that are too good to be true (to take advantage of your FOMO).
WB.coffee offers you a non-binding quotation. We ask you to consider sustainable options by ordering multiple items and not offering free shipping. All things that in e-commerce lower conversion (amount of browsers that actually makes a purchase). Scammers are looking for a high conversion, fast.
We don't use Trustpilot or comparable pay for review services. All these services have some way for companies to remove negative reviews, show them lower in the the list, ask the reviewer to revise the review, etc. Trustpilot even tries to get your ID copy. Why on earth would a company like trustpilot want to get your ID info. That's a huge risk for data breaches, identity theft and hackers are targeting big companies, often succesfully.
So if they don't like your review they can take it offline. This is a review asked for after purchase so it's from a verified customer. At google reviews you cannot do that as a business. You can publically respond and than anyone can judge for themselves.
We believe google reviews (although it allows reviews from people that never bought anything) to be more independent. It's like reading restaurant reviews, you have to check with negative reviews if that reviewer is some idiot that only places negative reviews everywhere, you don't take that opinion into account.
Update (jan 2025) we just checked an with google you can also report reviews. We will update again if we get a response on their actions. We are not against the possibility to remove reviews if they are not relevant. We just want to show that the pay for review services like Trustpilot are not in anyway more reliable.
If someone who bought a 50 euro vacuum but reviews it as if he bought a Dyson or Miele, you don't take that opinion into account.
Fake bot reviews are also pretty easy to distinguish. Also look at the review dates and text of the positive reviews. A lot of reviews in a short period of time indicate that these reviews have been bought. Something that is illegal in the EU. No negative reviews at all is also suspicious.
WB.coffee is hosted on Odoo servers based in the EU is comliant with the General Data Protection Regulation (GDPR). Your data is safe with us and you can always ask to see the data or have the data removed. We urge you to protect your data by enabling our 2 factor authentication.