NL/BE Shipping

We versturen de meeste pakketten met PostNL. 

Bij PostNL (avondbezoring) moet je bestelling voor 17:00 bij ons binnen zijn voor levering de volgende dag of avond. Er is geen garantie, maar postNL levert vrijwel altijd de volgende werkdag in NL/BE (voor bestellingen tot 17:00). 

Als je een post account/app hebt zal de zending hier automatisch verschijnen op basis van je (e-mail) adres. Je kunt hier ook je afleverdatum wijzigen en soms kiezen voor een afhaalpunt.

Heb je speciale eisen zoals verzekerde zending (tegen meerkosten), expres levering (tegen meerkosten), levering op een specifieke datum (bijvoorbeeld verjaardag) laat dit dan even weten zodat we een notitie kunnen maken bij je bestelling.

Zaterdag levering: bij een bedrijfsadres van een bedrijf dat zaterdag niet open is kan je dit beter melden zodat wij maandag versturen ipv vrijdag, anders is er grote kans dat je pakket naar een afhaalpunt gaat. 

Dit gaat is 95%+ van de zendingen door het jaar goed maar er zijn onvoorziene omstandigheden waardoor dit nooit gegarandeerd wordt. Zelfs bij expres zending krijgen wij hooguit de verzendkosten terug als niet aan de leverbelofte wordt voldaan. Neem contact op voor spoedlevering met koerier or door onszelf). 

Mondial Relay offers a parcel point delivery service that is economical🫰and sustainable 🌍. Not the fastest, but who waits till the last bean to order anyway? Available for NL, BE, LU, DE, FR, ES, PT, IT, PL and AT. Read more here.

Shipping

Orders are shipped from Amsterdam using Parcel or Freight services depending on the size, shipping volume and weight of the order. Orders will generally be  dispatched within two business days of payment being received. Expected delivery timeframes depend upon the destination and the selected shipment service. We reserve the right to adjust listed shipping rates for remote locations. Insured value of the shipment is always limited. Contact us if you require extra insurance. 

If we are waiting for stock to arrive to be able to ship your order it can take longer before we dispatch. If we are busy with teaching students or cupping coffees dispatch can take longer. If you need a product fast mention this when ordering and we can usually arrange express processing and shipping for a surcharge.

Worldwide Shipping Quotation "free"?   

  We will get you a quotation for free. This is a service for our international (B2B customers) We don't charge any service or administrative fees. The shipping itself is of course not free. That would make our products more expensive and the price less transparent. 

We believe it is more fair and transparent to charge you for shipping and payment fees separately. This allows us to keep our product prices low after all you are paying for everything “free” through higher product prices. Free shipping is a myth.

  Tracking 

  For parcel services, you will receive automated tracking information once your order has been scanned at it's first depot rather than when it is dispatched. The tracking information is sent to the email address connected to your account. We cannot always provide a tracking link for bulk freight services. Delays can happen. The sender does not have acces to extra tracking information. 

After dispatch we will include the tracking information in your account. It can take a while before the link becomes active. We reccomend17track.net (often the best untill the parcel is handed to the local delivery partner inside your country of delivery) or the website or app of the respective shipping company.

Delays 

Delivery to rural locations, delays due to customs clearance, or any delay outside our control may cause longer than usual delivery times.

Customs & taxes  

When ordering from outside of the EU you will pay ex vat prices. The postal service (or UPS, DHL, etc) will import the product for you and charge an administrative fee. Custom tariffs and VAT are different for each country. You should check with your government. Usually companies can claim back the VAT the pay on import. Due to administrative fees per shipment it's beneficial to order multiple items at once. We do not ship tax paid and we cannot tell you how much tax and VAT you will pay.   

Amsterdam Bike Delivery   

Delivery day and time slot depends on the number of orders in a certain area. Obviously we cannot go especially around for 1 small item. Make sure we have your Whatsapp for delivery appointment. If you order contains coffee we will always prioritize this in the delivery as we understand your needs! 

If you need something fast we can accomodate you. You can pick up your order in Weesp or pay a surcharge for same day or next day delivery (contact us)! PostNL delivers the next day in 95% of the cases.

We are a small family owned operation so please respect that. We don't have investors and loss making (delivery) operations as our business model. We don't have an official minimum order value as we happily serve our returning customers who need there weekly coffee supply.

However we ask you to be mindfull and understand that we cannot do delivery for 1 pack of filters or 1 small item for  € 2,95. So just browse and add some coffee, tea, chocolate, gifts, etc to your order or select warehouse pickup or PostNL delivery instead. 

Bike delivery is currently limited available duo to a shortage of staff.

Shipping is too expensive

If the shipping costs are to high and you do not wish to proceed with your order please let us know or cancel/reject the quotation in your account so we don't keep products reserved for you. 

We do however encourage you to make an economical order so the shipping costs per item are acceptable. Browse the site for Coffee, Tea, Chocolate, Kitchen tools, Gifts & Merchandise, Spare parts, Filters, etc and/or team-up with collegues, family or (coffee) friends to make a joint order.

Checking your order  

Once you have received your order please check the contents against the shipping note. If there are any discrepancies between the order or shipping note and the contents of the shipment, please notify us within 7 working days.  

Damage  

Once you notice damage to the shipping box or products inside the box please contact us immediately and take pictures and/or video of:

- the shipping box with the shipping label visible  
- the packaging material  
- the products in their product packaging  
- the products with the damage visible 

This is extremely important as shipping companies have very stringent terms on refunding damaged goods. 

Shipping to USA

We ship your parcel with PostNL/USPS or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Japan

We ship your parcel with PostNL/Japan Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. However Japanese customs do consider more than 3 items of the same product (maybe not for filters and smaller items) as traders import rather than consumers import).

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to the UK

We ship your parcel with PostNL/Royal.  Delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.

Shipping to Germany

We ship your parcel with PostNL, UPS, DPD or DHL parcel, depending on the best option for the KG/size of your package. Prices are similar. We can ship to a parcel point, this is often slightly cheaper. With UPS there is an express option for surcharge.

Shipping to Belgium

We ship your parcel with PostNL, UPS, DPD or DHL parcel, depending on the best option for the KG/size of your package. Prices are similar. We can ship to a parcel point, this is often slightly cheaper. With UPS there is an express option for surcharge.

Shipping to Russia

We do not currently ship to Russia as part of the sanctions against Russia's continues aggression against Ukraine, Georgia and it's own citizens. We realise that not everybody in Russia supports the Putin regime but in the end every penny that goes to the regime can be used to bomb hospitals and schools, kidnap children and continue the aggression.

Shipping to China

We ship your parcel with PostNL/China Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Taiwan

We ship your parcel with PostNL/Taiwan Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Hong Kong

We ship your parcel with PostNL/Hong Kong Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Singapore

We ship your parcel with PostNL/Singapore Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Turkey

We ship your parcel with PostNL/PTT or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Canada

We ship your parcel with PostNL/Canada Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Australia

We ship your parcel with PostNL/Australia Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to India

We ship your parcel with PostNL/India Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to South Korea

We ship your parcel with PostNL/Korea Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Thailand

We ship your parcel with PostNL/Thailand Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Saudi Arabia

We ship your parcel with PostNL/Saudi Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to United Arab Emirates

We ship your parcel with PostNL/Emirates Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Indonesia

We ship your parcel with PostNL/Indonesia Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Mexico

We ship your parcel with PostNL/Mexico Post or UPS.  The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value.  Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. 

For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast. 

Shipping to Russia

Generally we don't ship to Russia because of the aggression from the Russian state against the people of Ukraine. Unfortunately we have seen too many (former) coffee friends suddenly uttering ridiculous propaganda.  

In the Netherlands we server the following communities and municipalities:

We are active in the following regions

• Amsterdam
 
• Rotterdam
 
• Den Haag
 
• Utrecht
 
• Eindhoven
 
• Groningen
 
• Tilburg
 
• Almere
 
• Breda
 
• Nijmegen
 
• Apeldoorn
 
• Haarlem
 
• Arnhem
 
• Enschede
 
• Amersfoort
 
• Zaanstad
 
• Haarlemmermeer
 
• 's-Hertogenbosch
 
• Zwolle
 
• Zoetermeer
 
• Leiden
 
• Leeuwarden
 
• Maastricht
 
• Dordrecht
 
• Ede
 
• Alphen aan den Rijn
 
• Westland
 
• Alkmaar
 
• Emmen
 
• Delft
 
• Venlo
 
• Deventer
 
• Sittard-Geleen
 
• Helmond
 
• Oss
 
• Amstelveen
 
• Hilversum
 
• Súdwest-Fryslân
 
• Hoeksche Waard
 
• Heerlen
 
• Nissewaard
 
• Purmerend
 
• Meierijstad
 
• Hengelo
 
• Schiedam
• Lelystad
• Roosendaal 
• Leidschendam-Voorburg
 
• Gouda
 
• Vlaardingen
 
• Hoorn
 
• Almelo
 
• Velsen
 
• Assen
 
• Bergen op Zoom
 
• Capelle aan den IJssel
 
• Veenendaal
 
• Katwijk
 
• Stichtse Vecht
 
• Zeist
 
• Nieuwegein
 
• Westerkwartier
 
• Lansingerland
 
• Hardenberg
 
• Midden-Groningen
 
• Barneveld
 
• Roermond
 
• Gooise Meren
 
• Doetinchem
 
• Heerhugowaard
 
• Vijfheerenlanden
 
• Krimpenerwaard
 
• Den Helder
 
• Smallingerland
 
• Oosterhout
 
• Altena
 
• Hoogeveen
 
• Pijnacker-Nootdorp
 
• Rijswijk
 
• Terneuzen
 
• Kampen
 
• Woerden
• De Friese Meren
  

Noord-Holland(Amsterdam, Zaanstad, Haarlemmermeer, Alkmaar, Hilversum, Purmerend, Hoorn,

Velsen, Gooise Meren, Heerhugowaard, Den Helder, Hollands Kroon, Schagen, ...)

Zuid-Holland (Rotterdam, Den Haag, Zoetermeer, Leiden, Dordrecht, Alphen aan den Rijn, Westland, Delft, Hoeksche Waard,

Nissewaard, Schiedam, Leidschendam-Voorburg, Gouda, Vlaardingen, Capelle aan den IJssel, Katwijk, Lansingerland, Krimpenerwaard, Pijnacker-Nootdorp, Goeree-Overflakkee, Barendrecht,

Ridderkerk, ...)

Noord-Braband (Eindhoven, Tilburg, Breda, Haarlem, 's-Hertogenbosch, Helmond, Oss, Amstelveen, Meierijstad, Roosendaal, Bergen op Zoom, Oosterhout, Altena, Waalwijk, Veldhoven, ...)

Gelderland (Nijmegen, Apeldoorn, Arnhem, Ede, Barneveld, Doetinchem, West Betuwe, Harderwijk, Zutphen, Overbetuwe, Het Hogeland, Lingewaard, Lochem, ...)

Utrecht (Utrecht, Amersfoort, Veenendaal, Stichtse Vecht, Zeist, Nieuwegein, Vijfheerenlanden, Woerden, Houten, Utrechtse Heuvelrug, Soest, ...)

Overijssel (Enschede, Zwolle, Deventer, Hengelo, Almelo, Hardenberg, Kampen, ...)

Limburg (Maastricht, Venlo, Sittard-Geleen, Heerlen, Roermond, Weert, Kerkrade, ...)

Friesland (Leeuwarden, Súdwest-Fryslân, Smallingerland, De Friese Meren, Heerenveen, Waadhoeke, Noardeast-Fryslân, Tietjerksteradeel, ...)

Groningen (Groningen, Westerkwartier, Midden-Groningen, ...)

Drenthe (Emmen, Assen, Hoogeveen, Coevorden, Meppel, Tynaarlo, Midden-Drenthe, Noordenveld, ...)

Flevoland (Almere, Flevoland, Noordoostpolder, ...)

Zeeland (Terneuzen, Middelburg, Goes, Schouwen-Duiveland, Hulst, Sluis, Borsele, Reimerswaal, Veere, Kapelle, Noord-Beveland, ...)