Shipping
Orders are shipped from Amsterdam using Parcel or Freight services depending on the size, shipping volume and weight of the order. Orders will generally be dispatched within two business days of payment being received. Expected delivery timeframes depend upon the destination and the selected shipment service. We reserve the right to adjust listed shipping rates for remote locations. Insured value of the shipment is always limited. Contact us if you require extra insurance.
If we are waiting for stock to arrive to be able to ship your order it can take longer before we dispatch. If we are busy with teaching students or cupping coffees dispatch can take longer. If you need a product fast mention this when ordering and we can usually arrange express processing and shipping for a surcharge.
Worldwide Shipping Quotation "free"?
We will get you a quotation for free. This is a service for our international (B2B customers) We don't charge any service or administrative fees. The shipping itself is of course not free. That would make our products more expensive and the price less transparent.
We believe it is more fair and transparent to charge you for shipping and payment fees separately. This allows us to keep our product prices low after all you are paying for everything “free” through higher product prices. Free shipping is a myth.
Tracking
For parcel services, you will receive automated tracking information once your order has been scanned at it's first depot rather than when it is dispatched. The tracking information is sent to the email address connected to your account. We cannot always provide a tracking link for bulk freight services. Delays can happen. The sender does not have acces to extra tracking information.
After dispatch we will include the tracking information in your account. It can take a while before the link becomes active. We reccomend17track.net (often the best untill the parcel is handed to the local delivery partner inside your country of delivery) or the website or app of the respective shipping company.
Delays
Delivery to rural locations, delays due to customs clearance, or any delay outside our control may cause longer than usual delivery times.
Customs & taxes
When ordering from outside of the EU you will pay ex vat prices. The postal service (or UPS, DHL, etc) will import the product for you and charge an administrative fee. Custom tariffs and VAT are different for each country. You should check with your government. Usually companies can claim back the VAT the pay on import. Due to administrative fees per shipment it's beneficial to order multiple items at once. We do not ship tax paid and we cannot tell you how much tax and VAT you will pay.
Amsterdam Bike Delivery
Delivery day and time slot depends on the number of orders in a certain area. Obviously we cannot go especially around for 1 small item. Make sure we have your Whatsapp for delivery appointment. If you order contains coffee we will always prioritize this in the delivery as we understand your needs!
If you need something fast we can accomodate you. You can pick up your order in Weesp or pay a surcharge for same day or next day delivery (contact us)! PostNL delivers the next day in 95% of the cases.
We are a small family owned operation so please respect that. We don't have investors and loss making (delivery) operations as our business model. We don't have an official minimum order value as we happily serve our returning customers who need there weekly coffee supply.
However we ask you to be mindfull and understand that we cannot do delivery for 1 pack of filters or 1 small item for € 2,95. So just browse and add some coffee, tea, chocolate, gifts, etc to your order or select warehouse pickup or PostNL delivery instead.
Shipping is too expensive
If the shipping costs are to high and you do not wish to proceed with your order please let us know or cancel/reject the quotation in your account so we don't keep products reserved for you.
We do however encourage you to make an economical order so the shipping costs per item are acceptable. Browse the site for Coffee, Tea, Chocolate, Kitchen tools, Gifts & Merchandise, Spare parts, Filters, etc and/or team-up with coffee friends to make a joint order.
Checking your order
Once you have received your order please check the contents against the shipping note. If there are any discrepancies between the order or shipping note and the contents of the shipment, please notify us within 7 working days.
Damage
Once you notice damage to the shipping box or products inside the box please contact us immediately and take pictures and/or video of:
- the shipping box with the shipping label visible
- the packaging material
- the products in their product packaging
- the products with the damage visible
This is extremely important as shipping companies have very stringent terms on refunding damaged goods.
Shipping to USA
We ship your parcel with PostNL/USPS or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Japan
We ship your parcel with PostNL/Japan Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg. However Japanese customs do consider more than 3 items of the same product (maybe not for filters and smaller items) as traders import rather than consumers import).
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to the UK
We ship your parcel with PostNL/Royal. Delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
Shipping to Germany
We ship your parcel with PostNL, UPS, DPD or DHL parcel, depending on the best option for the KG/size of your package. Prices are similar. We can ship to a parcel point, this is often slightly cheaper. With UPS there is an express option for surcharge.
Shipping to Belgium
We ship your parcel with PostNL, UPS, DPD or DHL parcel, depending on the best option for the KG/size of your package. Prices are similar. We can ship to a parcel point, this is often slightly cheaper. With UPS there is an express option for surcharge.
Shipping to Russia
We do not currently ship to Russia as part of the sanctions against Russia's continues aggression against Ukraine, Georgia and it's own citizens. We realise that not everybody in Russia supports the Putin regime but in the end every penny that goes to the regime can be used to bomb hospitals and schools, kidnap children and continue the aggression.
Shipping to China
We ship your parcel with PostNL/China Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Taiwan
We ship your parcel with PostNL/Taiwan Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Hong Kong
We ship your parcel with PostNL/Hong Kong Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Singapore
We ship your parcel with PostNL/Singapore Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Turkey
We ship your parcel with PostNL/PTT or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Canada
We ship your parcel with PostNL/Canada Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Australia
We ship your parcel with PostNL/Australia Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to India
We ship your parcel with PostNL/India Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to South Korea
We ship your parcel with PostNL/Korea Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Thailand
We ship your parcel with PostNL/Thailand Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Saudi Arabia
We ship your parcel with PostNL/Saudi Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to United Arab Emirates
We ship your parcel with PostNL/Emirates Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Indonesia
We ship your parcel with PostNL/Indonesia Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Mexico
We ship your parcel with PostNL/Mexico Post or UPS. The first option is cheaper but delays do happen sometimes. There is also a limitation on the insured value. Packages go per 2, 5, 10 and 20kg the 20kg package is the most economical in price per kg.
For more expensive items and heavy bit not big items UPS is a better choice. With UPS it's also possbile to pay extra for express delivery if you need something fast.
Shipping to Russia
Generally we don't ship to Russia because of the aggression from the Russian state against the people of Ukraine. Unfortunately we have seen too many (former) coffee friends suddenly uttering ridiculous propaganda.