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Mondial Relay 

Parcel Point

This way the shipping becomes more economical 🫰and sustainable 🌍, especially when shipping internationally.

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Available for: 

  • the Netherlands  - 4 days*
  • Belgium  - 4 days*
  • Luxembourg  - 4 days*
  • France  - 4 days*
  • Spain  - 6 days*
  • Portugal  - 6 days*
  • Italy  - 6 days*
  • Germany  - 6 days*
  • Poland  - 7 days*
  • Austria  - 7 days*

*Packages are picked up from MR parcel points in the Netherlands in the morning. So this is earliest 1 day after you ordered (before 17:00). If we are busy it can be even a few days occasionaly. Always add 1-2 days minimum to be safe. So please be patient. If you need your order fast better choose another shipping option or ask us for express delivery options. 

Mondial Relay (MR) works with shipping from Parcel Point to Parcel Point This way the shipping becomes more economical 🫰and sustainable 🌍, especially when shipping internationally.

It also makes both urban and rural areas more liveable by scrapping the endless row of delivery fans and making a local shop/business get foot traffic in the days where e-commerce is killing small businesses especially in rural areas.

Mondial Relay does offer home delivery but this is usually not cheaper than other courriers like national post (PostNL) or DPD. In some countries MR also operates parcel lockers. 


How does it work?

  • You choose your preferred parcel point at checkout with selecting the delivery address (before confirming the order). Your preferred parcel point will be save in your delivery address for your next order!
  • When MR receives your parcel from WB.coffee* you can follow your parcel in the MR tracking online . We will also add your parcel number or a tracking link in your account/dashboard at WB.coffee. 
  • Parcel number + postcode = tracking info
  • MR sends you an e-mail and/or sms when your parcel is ready to pick up from your chosen parcel point. You will also receive a pincode required to pick up the parcel. Make sure to share it in case someone else is picking up the parcel for you.
  • Check if everything is complete and without damage. In case there is any issue please make pictures of the packaging and the contents and share with WB.coffee for insurance claim issues.

* Packages are picked up from MR parcel points in the Netherlands in the morning. So this is earliest 1 day after you ordered (before 17:00). If we are busy it can be even a few days occasionaly. Always add 1-2 days minimum to be safe. So please be patient. If you need your order fast better choose another shipping option or ask us for express delivery options. 

Consider registering yourself for an account at Mondial Relay, or using their app. In this case your e-mail and telephone will be recongized and the incoming parcels will be visible in your account. 

10% off MR shipping: When you ship your WB.coffee order with MR you will get 10% off at your next MR shipment from WB.coffee

Questions? Check the Mondial Relay FAQ


the CoffeeNose👃:     Are you new to the world of specialty coffee, tea and chocolate? 

This is your chance to try something, new, refreshing and tasty. Take it as a sign of faith that you stumbled upon WB.coffee. 

Our one-stop-shop concept offers many opportunities to add  coffee   tea   chocolate   filters   descaler   cleaning products   gifts   tasting sets  , etc to your order. 

Ask a neighbour, family, (coffee) friend to make a joint order together and save. When the package arrives you will have a human connection and can taste together.

When will my order arrive?


Heb je speciale eisen zoals verzekerde zending (tegen meerkosten), expres levering (tegen meerkosten), levering op een specifieke datum (bijvoorbeeld verjaardag) laat dit dan even weten zodat we een notitie kunnen maken bij je bestelling.

Delays 

Delivery to rural locations, delays due to customs clearance, or any delay outside our control may cause longer than usual delivery times.


Shipping is too expensive 

The more items in the box, the lower the price per item. Ship more KGs for a lower price per KG. This makes your order more economical and sustainable. Our one-stop-shop concept offers many opportunities to add coffee, tea, chocolate, filters, descaler, cleaning products, gifts, tasting sets, etc to your order. 

Ask a neighbour, family, (coffee) friend to make a joint order together and save. When the package arrives you will have a human connection and can taste together.


Checking your order  

Once you have received your order please check the contents against the shipping note. If there are any discrepancies between the order or shipping note and the contents of the shipment, please notify us within 7 working days.    


Damage  

Once you notice damage to the shipping box or products inside the box please contact us immediately and take pictures and/or video of:

- the shipping box with the shipping label visible  
- the packaging material  
- the products in their product packaging  
- the products with the damage visible 

This is extremely important as shipping companies have very stringent terms on refunding damaged goods.   

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